Refund policy

💳 Return and Refund Policy – Prime Sneakers

Last Updated: October 20, 2026

At Prime Sneakers, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

This Return and Refund Policy applies to all purchases made through prime-sneakers.store.

Return Period

You have 30 days from the delivery date to request a return.

To be eligible for a return, the product must:

Be unused
Be in its original packaging
Include all original tags and accessories

Non-Returnable Items

The following items cannot be returned, except where required by applicable law:

Clearance or final sale items
Gift cards
Personalized items
Hygiene products, such as headphones, brushes, or opened cosmetic products

Statutory withdrawal and consumer warranty rights remain unaffected.

Return Process

To request a return, please contact us at:

📧 service@prime-sneakers.store

Please provide the following information:

Order number
Full name
Reason for the return
Photos or videos if the product is defective or incorrect

Our team will respond within 3 business days with detailed return instructions.

Important: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly delivered items, or where otherwise required by applicable law.

Refunds

Once we receive and inspect your returned product, you will be notified by email.

If your return is approved, your refund will be processed within 7 business days using your original payment method, unless applicable law requires an earlier refund.

Exchanges

Direct exchanges are only offered for defective or damaged items. Statutory rights to replacement remain unaffected.

📧 service@prime-sneakers.store

Defective or Incorrect Items

If your item arrives damaged or incorrect:

Please report the issue, preferably within 7 days of delivery.
Provide photo or video evidence whenever possible.
All necessary replacement shipping and return shipping costs will be covered by Prime Sneakers.

Your statutory consumer warranty rights remain valid even after the recommended reporting period.

International Orders

For international orders, shipping fees and customs duties are generally non-refundable, except in cases where the error was caused by Prime Sneakers or where a refund is required by applicable law.